Empowering developers with effortless API integration tools
The Interswitch Developer Console enables developers to integrate seamlessly by providing access to product APIs, authentication parameters, sandbox and production keys, detailed documentation, and efficient project management tools.
Establish a robust process for simultaneous API and documentation updates to prevent outdated content.
Streamline the onboarding process to reduce time and prevent user drop-offs.
I conducted a sample poll survey on Twitter Now X.com, which received over 343 responses. This shows that the developer community has ongoing concerns regarding the clarity and complexity of API documentation content.
Developers faced challenges due to the intricate nature of Interswitch APIs, leading to difficulties in integration.
Negative feedback highlighted issues with Interswitch APIs, impacting developer satisfaction and adoption rates.
Insufficient documentation made it challenging for developers to understand and utilize Interswitch APIs effectively
The onboarding process for new developers was burdensome, involving paperwork and informal procedures, which hindered smooth integration with Interswitch APIs.
Validating my findings, I created a simple user flow aimed at ensuring seamless interaction with our system, emphasizing quick accessibility to API documentation, an interactive sandbox for testing and understanding sample APIs, and streamlined implementation where developers request API access upon registration. This approach aims to simplify integration and enhance user experience.
Examined an unconventional approach using the Kano Model which explores two axes: satisfaction and functionality. I used prototypical, familiar, proven patterns to reduce cognitive load. In taking a user-centred approach, I emphasized the need for users to quickly find important API documentation and get right into the console for testing. To validate this, we ran studies using wireframe prototypes
Based on my earlier research findings, visitors need to quickly grasp the benefits of using the APIs, see social proof from leading industries, and access information that is both informative and non-intrusive.
Implementing card-based categorization allows users to effortlessly scan API lists, gaining instant knowledge of each API’s value at a glance.
Users can effortlessly navigate documentation by adopting persistent navigation inspired by industry leaders such as Mastercard and Visa. A dedicated subsection at the top right provides intuitive access to key topics with a single click.
Simplify user onboarding with a single tap using Single Sign-On (SSO), leveraging existing accounts for seamless access.
The goal is to empower developers with a smooth project setup experience, eliminating the need for customer support and accelerating their integration process.
Used developers as internal users to understand user needs, saving on user research budget.
I learned to be proactive and drive the project forward despite limited resources.